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T-shirt Outlet Customer Service


We want you to have a good experience while shopping at the T-shirt Outlet, and will do whatever possible to provide you with exceptional customer service.

Our FAQ page should answer the majority of your questions. If you haven't found the answer to your particular dilemma, please feel free to contact us.


By email: help@tshirtoutlet.com
Business email: biz@tshirtoutlet.com
By standard mail:
TshirtOutlet.com
158 SW 1st Ave
Canby, OR 97013

By phone:
Domestic: 1(888)373-2598
International: 001(503)266-1961
Between 9:00 am and 5:00 p.m. (pacific time zone)
Weekend phone support coming soon
biz@tshirtoutlet.com

Frequently Asked Questions:



Who makes your shirts?

How should I care for my new t-shirt?

I'm ready to place my order; which payment methods can I use?

How will your business name show up on my credit card statement?

What shipping methods are offered within the US?

Do you ship internationally?

What countries do you ship to?

Can I check the status of my international order?

Who should I contact with questions about my international order?

I noticed the "free shipping for a $35 purchase" icon. Does that include any shipping option I would like?

Which domestic shipping options will provide me with tracking information?

I'm a member of the military; do you ship to my APO/AEO/AFO?

I've placed an order; now what?

How long after I've placed my order can I expect to receive a notification regarding when my order will ship/has shipped?

I'd like to exchange/return my t-shirt. What do I do?

What can you tell me about Tshirt Outlet?

Where do Tshirt Outlet's designs originate?

How do I submit photos of me and my friends wearing Tshirt Outlet's shirts for your website/company to post online?

Can I send you a t-shirt idea?

Would Tshirt Outlet manage and design apparel for my website/blog?

How do I contact your company?

Affiliate Program
Return Policy
Shipping Information
Sizing Information
Terms and Conditions


Thank you for Shopping with us



Who makes your shirts?
We print the majority of our t-shirt designs on heavy duty t-shirts from Gildan, both Men’s and Women’s. We also use American Apparel blanks (noted as “Unisex” in the drop down menu on the product page). American Apparel shirts are cozy, comfortable, good-looking all-cotton t-shirts, and beyond that, they’re manufactured right here in the US, which we think is pretty great. (Please click here for the link to the sizing chart page.) .

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How should I care for my new t-shirt?
Please allow for a small amount of shrinkage (approximately 5%) whenever you wash an all-cotton t-shirt. To prevent shrinkage as much as possible, use a cold-water wash and air-dry the t-shirt the first three or so times you wash it (and never wash in hot unless your aim is to get maximum shrinkage and/or to fade the dyes in the shirt as well as the inks in the shirt's design). Washing the t-shirt in warm or (preferably) cold water and drying on low or air-drying is optimal for getting the most life out of your new tee.

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I'm ready to place my order; which payment methods can I use?
We accept Visa/Mastercard, Discover, and American Express. We also accept Paypal. Unfortunately, we can not accept checks, gift cards, cash or money orders. Please be sure to use the updated billing information for your credit account, as well as the correct CVS code (a three-digit code on the back of a Visa/Mastercard, and a four-digit code above the account on the front of the American Express card) in order for us to process and ship your t-shirt without delay. If there's any mismatched billing (or CVS) information, we will contact you and hold the purchase until a response is received. If your t-shirt order hasn't shipped and you haven't heard from us as to why, please check your spam/junk folder for possible emailed contact from a representative of Tshirt Outlet, or you may email us at help (at) tshirtoutlet (dot) com.

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How will your business name show up on my credit card statement?
Our business name on a credit card or Paypal statement will appear as "CoShops."

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What shipping methods are offered within the US?
Tshirt Outlet's default domestic shipping method for our t-shirts is via USPS priority mail, using a standard post-office-provided labeling machine, which is not available with corresponding tracking information. It is, however, our cheapest shipping method, and is not only dependable, but is generally the speediest delivery option (at 1-3 business days, guaranteed bservicey the postal ).

We also offer UPS ground, UPS 3-Day Select, UPS 2 Day, and UPS Next Day, all of which include tracking information. However, we do not offer Next Day Air delivery as an option during the winter holiday season, due to some difficulties (delays) using the option during that period in past years.

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Do you ship internationally?
Yes. T-shirt Outlet has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

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What countries do you ship to?
International shipping is currently available WORLDWIDE from T-shirt Outlet. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

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Can I check the status of my international order?
To check the status of your international order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

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Who should I contact with questions about my international order?
All inquiries regarding your international order should be directed to International Checkout at:



EMAIL: support@internationalcheckout.com.



PHONE: USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.
Australia Phone: +61.28003.4685
Denmark Phone: +45.369
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.
Japan Phone: +81.50553.
Finland Phone: +358.(02)3619.
Brazil Phone: +55.(11)3717.
Dominican Republic Phone: +1809.202.3017
Ireland Phone: +01 443 3715
Mexico Phone: +55 8421 8266
New Zealand Phone: +09 889 0408
All Others: +001.310.601.8196

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I noticed the "free shipping for a $35 purchase" icon. Does that include any shipping option I would like?
Our "free over $35" shipping option is only available for USPS priority mail and only within the US (no tracking information is available for this shipping option). If you select a UPS shipping option, you will still be charged for the cost of shipment for your order.

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Which shipping options will provide me with tracking information?
All UPS shipping options include tracking numbers. After you've placed your order and we've packaged and processed your t-shirt purchase and produced a shipping label with a tracking number, our UPS delivery person will pick up the day's orders and incorporate yours into their system, at which time you will be sent an email that includes your t-shirt shipment's details.

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I'm a member of the military; do you ship to my APO/AEO/AFO?
Yes! Absolutely.

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I've placed an order; now what?
You'll be contacted immediately after your order is received by the shopping system with an (emailed) auto-alert to confirm the purchase of your t-shirt and to provide you with the order number and all pertinent details. (Our auto-confirmations are occasionally redirected to the spam/junk folders in email accounts; please check there if you don't receive an auto-confirmation of your purchase in your regular inbox.)

If you feel that you've made an error when placing the order, please contact us help@tshirtoutlet.com so that we may correct it prior to shipment.

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How long after I've placed my order can I expect to receive a notification regarding when my order will ship/has shipped?
We ship within 1-2 business days of the date the order is placed (but rarely beyond a 1-business-day span; the winter holiday season is usually the only time where we tend to require a full 2-business-day turnaround for orders). Once your t-shirt order has been processed and is ready to ship, you will receive a "shipped" email update from our shopping system.

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I'd like to exchange/return my t-shirt. What do I do?
We will accept all returns or exchanges as long as they are requested within thirty days of the ship date of your order, the product was neither worn nor washed, is free of dirt and any other debris (such as pet hair), and is shipped in a protective cover of some sort (preferably the original poly-bag provided). We will not be held responsible for returns or exchanges where the garment has been damaged in transit. If we note that damage has been incurred upon receipt of the item we will charge a restocking fee of $4.00 and credit the customer with the difference.
Include a copy of the packing slip with a note in the provided comments-section describing why you are returning the item or what you would like to exchange the item for. When mailing an item back to us, we recommend sending it via certified mail or UPS, as both methods allow for tracking. Return shipping is completely at your own risk. If we do not receive the item back we cannot credit you for the cost of that item.
If we make a mistake when shipping your order, we will cover all shipping costs involved to remedy the situation. However, if the mistake was made by the customer, then the customer will be held responsible for any and all additional shipping costs.

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What can you tell me about Tshirt Outlet?
Tshirt Outlet is your online source for sharply funny t-shirts of every stripe, and good customer service is our top priority. A trusted online retailer since 1996, Tshirt Outlet utilizes the safe and reliable Yahoo! shopping cart system to provide our valued customers with superior speed and functionality. When you shop at Tshirt Outlet, you can be sure your personal information will be protected, and your order will be handled with care.

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Where do Tshirt Outlet's designs originate?
We create nearly all of our t-shirt designs in-house, although there are times when we do work with freelance artists. We do work tirelessly to produce fresh, funny t-shirt designs so you have something to wear. We try to be awesome like that. If you would like to contribute to the process, ideas can be sent to ideas (at) tshirtoutlet (dot) com.

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How do I submit photos of me and my friends wearing Tshirt Outlet's shirts for your website/company to post online?
Please send any fan photos to: photos (at) tshirtoutlet (dot) com. We're likely to add your submission(s) to our raffle bag, from which we will draw on occasion, and award the winner with a random selection of t-shirts (to be chosen at our discretion). All photos submitted to us will automatically become the property of CoShops/Tshirt Outlet.

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Can I send you a t-shirt idea?
Sure! Use of your ideas is entirely at our discretion. All submissions are accepted at: ideas (at) tshirtoutlet (dot) com. If we use your idea, we will send you a gift certificate for tshirtoutlet.com. Any design suggestions we implement will thereafter belong solely to CoShops/Tshirt Outlet and be considered the property thereof.

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Would Tshirt Outlet manage and design apparel for my website/blog?
We've been designing and selling apparel for Joecartoon.com since 2000, and are always in pursuit of quality blogs and sites with whom to partner. We make these decisions on a case by case basis; please contact us at partners (at) tshirtoutlet (dot) com for further information.

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How do I contact your company?
CoShops / T-shirt Outlet
158 SW 1st Avenue
Canby, OR 97013
USA

You may contact us by phone at 1(888)373-2598, or send us an email.

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